Propack helped First Locate streamline their debt collection mail process, creating significant cost savings.
Automated mail sorting and barcoding made the process more efficient while ensuring secure handling of sensitive data.
Postage savings were achieved through Propack's Ethical Mail DSA, while back- office staff could be redeployed elsewhere.
Background
First Locate, one of the UK’s top outsourced suppliers for debt resolution, handles debt management for multiple sectors, including government, telecoms, and energy providers. They were sending out thousands of mail packs each day, but were limited by an in-house post room solution. Staffing, tight timescales, and complex tasks were making it tough for them to keep up, and without intelligent mail sorting, they were paying a premium for basic postage services that weren’t meeting their or their clients’ needs.
The Challenge
When a large government contract came through, First Locate faced even more pressure. The higher demand, combined with strict service level agreements (SLAs), pushed them to find a supplier who could efficiently print and mail thousands of letters, delivering both cost savings and increased efficiency.
However, given the sensitive nature of the data involved, they were understandably cautious about sharing it externally and needed advice on how to implement a secure solution.
What We Did
First Locate required a reliable, secure partner to handle their growing volumes of sensitive financial data. Working together, we developed a secure process where they supplied us with pre-merged PDFs. We then built an automated system to mail-sort these files, applying Mailmark and production barcodes to streamline the process.
We also introduced First Locate to our Ethical Mail DSA offering, which resulted in significant postage savings—thousands of pounds, in fact.
Overview
By creating these efficiencies, First Locate was able to make considerable savings on postage costs and free up their back-office staff to focus on other areas of the business. The overall impact has been highly positive.
We continue to support First Locate with tailored mailing solutions, helping them deliver seamless, customer-focused services, even for complex projects.
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